Return Policy
Dallo USA Policy
Effective Date: [Insert Date] 1. Overview We want you to feel confident when buying stone care products from Dallo USA. This Return Policy explains when and how you can return products, request a refund, or exchange an item. By placing an order, you agree to this Return Policy. 2. Eligibility for Returns Because our products are liquid stone care products, we must follow strict safety and quality standards. Unless required by law, returns are generally accepted if the product is unused, unopened, and in its original packaging. You must contact us within 30 days of delivery with proof of purchase.
Damage and Inquiries
3. Damaged, Defective, or Incorrect Items If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@dallousa.com. Include your order number, a description of the issue, and photos if possible. We will review your request and may offer a replacement product, a refund, or other appropriate solutions. We may ask you to return the damaged or incorrect item, or we may allow you to dispose of it safely, depending on the situation. 4. How to Request a Return: Email us at contact@dallousa.com with your name, order number, and reason for the return.
Refunds and Exchanges Details
5. Condition: Returned items must be unused and unopened. 6. Refunds: Approved refunds are issued to the original payment method. 7. Exchanges: We may offer replacements for damaged or incorrect items. 8. Non-Returnable: Opened liquids or final sale items cannot be returned for safety. 9. Third Parties: Orders from Amazon follow their specific platform policies. 10. Shipping: We cover costs for our errors; otherwise, customer pays. 12. Contact: Email contact@dallousa.com or visit www.dallousa.com.